FAQs
Q: What is involved in a setup?
A: The SPITwSPOTS crew will install an antenna on the outside of your house. From the antenna we bring a cable into the house that connects to a power supply.
From this comes an Ethernet cable you can plug directly into your computer or into a wireless router that can provide a wireless signal throughout your house.
Q: How long does a typical setup take?
A: Setups typically take between 1 to 2 hours to complete, although times can vary depending on local conditions.
Q: Does wireless internet mean I will have a wireless network in my house?
A: No. Your connection will come inside your home via an Ethernet cable. If you wish to have a wireless network inside your house you will need to install a wireless router.
Q: Does SPITwSPOTS have any usage caps or other restrictions on how much bandwidth I use every month?
A: No. Normal users have no restrictions on time or bandwidth. However, heavy users may be better served by our Commercial Grade service. See our Terms and Conditions for more information.
Q: Can I change my speed once my service has been setup?
A: Yes. Just give us a call, or stop by the office and let us know what speed you would like to be switched to.
Q: What if I have trouble with my service?
A: If you experience any issues with your service please call us as soon as possible so that we may correct the problem. We can’t fix problems we don’t know exist!
We will fix, for free, any issue related to getting our signal to your house.
Q: Where does SPITwSPOTS’s responsibility to provide technical support end?
A: At the cable that goes into your house. We are NOT responsible for your home network, routers, or the functionality of your computers or other devices.
At our discretion, we will provide extended support at the rate of $65/hour.
Q: Will SPITwSPOTS ever sell or share my personal information with outside parties?
A: No. SPITwSPOTS will never sell or share your personal information without your expressed permission.
Q: What if I need to change my contact info or billing information?
A: Updates like that are easy to make, just stop by the office, or give us a call to make any changes.
Q: If all the SPITwSPOTS customers are on the same network, does that mean other customers can access my computer or personal information?
A: No. The SPITwSPOTS network uses sophisticated encryption techniques and powerful firewalls for all internal traffic.
Q: What happens if I leave town for a month or more? Can I suspend my service when I’m not using it?
A: You can pause your service anytime, just give us a call to let us know when you would like to suspend service. If you are on a contract all you need to pay is the normal service lease fee, but not the base charge. If you are not on a contract, then you don’t need to pay anything at all. Suspending and reinstating service does not require a service visit, it can all be done over the phone.
Q: What is the SPITwSPOTS Network?
The SPITwSPOTS Network will allow you to connect to the internet, visit web pages, and receive and send e-mail at high speed without needing any cables or telephone lines. You can use it anywhere within range of the transmitters.
Q: What is "Wi-Fi"?
A: "Wi-Fi" is the name most commonly used for the 802.11b wireless standard.
Q: I have a question that was not answered here. What should I do?
A: Just give us a call (907) 299-4052, we’ll be more than happy to answer any questions you may have. Or you can stop by the office, located at 369 E Pioneer Ave, Suite B, same building as the Grog Shop. We’re open Monday through Friday, 9 – 5:30.